THIS ONLINE BOUTIQUE IS FOR SALE! CONTACT BELOW

Shipping & Return

Heart & Willow strives to ensure you are satisfied and we want you to love what you have ordered.
If for any reason something isn't right, we offer a 30 day exchange, store credit or gift card (excludes sale items).

Please note jewellery and accessories cannot be exchanged or returned under any circumstances.

SHIPPING Heart & Willow ships World Wide. Please allow 3-5 working days for delivery within Australia. And 10 days outside of Australia. Shipping is not calculated based on weight, we charge a flat rate of $10 for any sized orders within Australia and $20 flat rate for anywhere else in the world unless you live in Australia and your order is over $75, than you will get FREE shipping automatically calculated at checkout.  

RETURNS POLICY 

Please note Heart & Willow does not accept returns or exchanges for change of mind. Faulty items will either be replaced, repaired or offered a credit note after assessment by the Heart & Willow customer service team. Cost to return the item for assessment is at the customer’s expense. A faulty item will only be assessed within 30 days from purchase date. Returns will only be accepted for goods purchased from this online store. 
 
Please email heartandwillowboutique@gmail.com with exchange requests. 
All exchanges must meet the following requirements:
* Mail purchase back within 30 business days from date of purchase.
* Merchandise must be returned in original condition – unworn, unwashed, with all tags still attached.
Return shipping cost will be paid by the customer.