Shipping & Return

Heart & Willow strives to ensure you are satisfied and we want you to love what you have ordered.
If for any reason something isn't right, we offer a 30 day exchange, store credit or gift card (excludes sale items).

Please note jewellery and accessories cannot be exchanged or returned under any circumstances.

SHIPPING Heart & Willow ships World Wide. Please allow 3-5 working days for delivery within Australia. And 10 days outside of Australia. Shipping is not calculated based on weight, we charge a flat rate of $10 for any sized orders within Australia and $20 flat rate for anywhere else in the world unless you live in Australia and your order is over $75, than you will get FREE shipping automatically calculated at checkout.  


Please note Heart & Willow does not accept returns or exchanges for change of mind. Faulty items will either be replaced, repaired or offered a credit note after assessment by the Heart & Willow customer service team. Cost to return the item for assessment is at the customer’s expense. A faulty item will only be assessed within 30 days from purchase date. Returns will only be accepted for goods purchased from this online store. 
Please email with exchange requests. 
All exchanges must meet the following requirements:
* Mail purchase back within 30 business days from date of purchase.
* Merchandise must be returned in original condition – unworn, unwashed, with all tags still attached.
Return shipping cost will be paid by the customer.